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Background
Background
AIZ Solutions developed a robust, web-based instant messaging platform enabling seamless communication between buyers, sellers, and administrators, modeled after Alibaba’s TradeManager. The system will facilitate dynamic interactions and enhance the user experience on BidBuyWin’s e-commerce platform.
Project Scope
Project Scope
General Features:
General Features:
Multi-User Communication:
Admins, buyers, and sellers can engage in real-time chats.
The system supports unlimited concurrent chats for users.
Platform Accessibility:
Platform Accessibility:
Fully web-based, accessible on desktop browsers (Windows, Mac).
Mobile-friendly for iOS, Android, and Blackberry devices.
Single Sign-On (SSO):
Single Sign-On (SSO):
Users signed into the website will automatically access the chat system without additional login credentials.
Communication Features:
Communication Features:
Real-Time Messaging:
Buyers and sellers can initiate chats directly based on product interest.
Chats are one-on-one and tied to specific buyer-seller interactions.
Offline Support:
Offline Support:
Options to:
Drop an email.
Send a text message.
Contact the Admin.
File Transfer:
Users can exchange files (e.g., product images, documents).
Text Translation:
Built-in translation for cross-language communication.
User Reporting:
Buyers can report sellers, and sellers can report buyers for violations, with complaints sent to Admin for review.
Integrated Payment Visibility:
Sellers can choose their payment methods (e.g., card, pay-on-delivery). Payment details are visible to buyers.
Admin Panel:
Admin Panel:
Admin Controls:
Moderation of chats, including violation reports.
Ability to intervene in buyer-seller conversations when needed.
Advert Management:
Display advertisement banners on the chat page, as seen in Alibaba’s chat system.
User Features:
Detailed User Profiles:
Chat pages display user information, including buyer and seller ratings.
Free Resource Library:
Downloadable resources such as:
Publications, Games, Tutorials, Templates, White Papers, etc.
Notification Features:
Notification Features:
Prompt Assistance:
Home-page prompt to accept/reject chat help
Mobile Optimization:
Mobile Optimization:
Fully optimized for iOS, Android, and Blackberry devices.
Deliverables:
Deliverables:
Web-Based IM System with all listed functionalities.
Mobile Applications for iOS, Android, and Blackberry.
Admin Panel with moderation and advertisement management features.
Free Resource Library for users.
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